Answers written enquiries
Website forms, email, and messages from the channels you use, where those can be connected. We check yours in the first chat.
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AI receptionist for your business, in your own voice.
Every enquiry that comes in writing, through your website form, email or messages, answered in your voice, booked in and followed up. Built into your own system. It drafts; you say yes.
- Web forms, email, messages
- Drafted for your yes
- Honest about phone calls
The short answer
What is an AI receptionist?
An AI receptionist handles the front-desk work of a business: reading new enquiries, replying, answering the common questions, booking people in and following up when they go quiet. The aim is simple. Nobody who gets in touch waits too long or slips through the cracks, and you aren't the one doing it at nine at night.
The phrase gets used for very different things. Some products are phone bots that answer calls with a synthetic voice. Some are chat bubbles that sit on a website. Ours is part of the AI operating system we build into your business, and today it works with the enquiries that arrive in writing.
Because it sits inside the same system as your quotes, bookings and marketing, it knows your business, not just a list of FAQs. It's one part of what we do as an AI consultant for UK businesses.
Today
What our AI receptionist does today.
Everything here works with the enquiries that come in writing. Nothing reaches a customer without your yes, unless you decide it should.
Replies in your voice
Drafted from your own services, wording and tone, so it reads like you on a good day, not like a bot.
Waits for your yes
Every reply is drafted for you to check, change and send, from your phone or your desk. You decide what, if anything, goes out on its own.
Books people in
Offers times from your real diary, confirms the one they pick, and sends a reminder the day before.
Follows up
A polite nudge when someone goes quiet after a quote or a question, so a warm enquiry doesn't go cold.
Knows when to hand over
Anything tricky, sensitive or unusual is flagged for you, with the background ready so you can pick it up fast.
Honestly
What it can't do, and we won't pretend.
An AI receptionist is only useful if you can trust what it says about itself. So here are the limits, plainly.
It doesn't answer phone calls
Ours works with enquiries that come in writing. If calls are a big part of your front desk, voice is something we discuss case by case, and we'll tell you plainly whether it's a good idea for your business.
It doesn't make the judgement calls
Pricing an unusual job, handling a complaint, or saying no to a customer stays with you. It prepares; you decide.
It doesn't know what it hasn't been told
It works from your services, rates and rules. Where something isn't covered, it asks you rather than guessing.
It isn't a replacement for your team
It takes the routine replies off everyone's plate, so people spend more time on the conversations that need a person.
Built in, not bolted on
Why built in beats a bolt-on bot.
A typical bolt-on bot sits on your website and knows only what was typed into its settings page. Ours sits inside the same system as your quotes, bookings, invoices and marketing. See how the system joins up.
| A typical bolt-on bot | Built into your system | |
|---|---|---|
| Knows your business | A short list of FAQs | Your services, rates, rules and tone, kept up to date |
| Remembers customers | Each chat starts from nothing | Picks up where you left off with each customer |
| Joined to the rest | Stops at the reply | Flows on into quotes, bookings, invoices and follow-ups |
| Sounds like | A generic assistant | You, on a good day |
| Who owns it | Rented, on the vendor's platform | Set up on your own accounts, yours outright |
How it works
From enquiry to booked, step by step.
- 01
It lands
An enquiry arrives by web form, email or message.
- 02
It reads
It checks what they need against your services and what it already knows about them.
- 03
It drafts
A reply in your voice, with times from your diary if a booking fits.
- 04
You say yes
Check it, change it or send it, from your phone or desk.
- 05
It follows through
Booking confirmed, reminder sent, and a nudge if they go quiet.
Who it suits
Built for teams whose replies wait
It suits established UK businesses with a team, where enquiries arrive in writing and sit until someone gets to them: professional services, clinics and salons, building and home-improvement companies, property, retail and more. If most of your enquiries come by phone, tell us in the first chat and we'll be straight about what fits.
Questions
Straight answers about AI receptionists
Does your AI receptionist answer phone calls?
No. Today it works with enquiries that come in writing: website forms, email and messages. Voice is something we discuss case by case, and we’ll tell you honestly whether it suits your business.
Will it send replies without me?
Only if you want it to. We start with every reply drafted for your yes. If there are simple replies you’re happy to let go out on their own, we’ll set that up, and you can change it at any time.
Will my customers know it’s AI?
Replies go out from your own accounts, in your voice, and you check them before they’re sent. If you’d like them to say they were prepared with AI’s help, that’s easy to add.
Where does my customers’ information go?
The system is set up on your own computers and accounts, and your data stays with your business. Before anything is switched on, we’ll walk you through exactly which services it uses.
What does an AI receptionist cost?
Every business is different, so we don’t publish a price list. It’s part of the system we build for you, and after a free chat we’ll tell you plainly what it would take for yours.
Can I have just the receptionist?
It’s built as part of your AI operating system rather than sold on its own, because it works best joined to your quotes, bookings and diary. If enquiries are your biggest headache, that’s where we’d start.
Keep reading
AI consultant
AI consultant for UK businesses
What an AI consultant actually does for a business with a team, and how we work: find it, build it in, hand you the keys.
Read it Buyer’s guideHow to choose an AI consultancy
The questions to ask, the red flags, what a good proposal looks like, and who should own what.
Read it AI operating systemThe AI operating system for your business
What an AI OS does day to day for a company with a team, and how we build it on your own accounts.
Read it The explainerWhat is an AI operating system?
AI OS, AIOS and agentic OS explained: the analogy, the four layers, the three types and how it differs from a chatbot.
Read it
Start here
Every enquiry answered, in your voice.
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Find us
95 Regent StreetRockholm, AI consultancy
Based in Cambridge, working with owner-led businesses across the UK.
Cambridge CB2 1AW
United Kingdom Book a free chat
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